Privacy policy

Privacy Policy - Rebound Coffee

Last updated: February 2026

1. Introduction

Rebound Coffee (“we”, “us”, “our”) operates this website and online store to provide specialty coffee products, merchandise, and related services (the “Services”).

Our store is powered by Shopify, which enables us to securely sell and deliver products to customers.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect

We collect personal information necessary to operate our business and fulfil orders.

Information You Provide

When you interact with us, we may collect:

  • Name

  • Email address

  • Billing address

  • Shipping address

  • Phone number

  • Order details

  • Customer service communications

Payment Information

Payments are processed securely through Shopify and payment providers.

We do not store full card details ourselves.

Payment providers may collect:

  • Card information

  • Payment confirmations

  • Transaction history

Account & Order Information

We may collect:

  • Purchase history

  • Products viewed or added to cart

  • Wishlist or checkout activity

  • Preferences and settings

Device & Usage Information

Automatically collected data may include:

  • IP address

  • Device type

  • Browser information

  • Pages visited

  • Website interactions

  • Cookies and tracking data

3. How We Collect Information

We collect information:

  • Directly from you when placing orders or signing up

  • Automatically through cookies and analytics

  • From Shopify and integrated service providers

  • From marketing or advertising partners

4. How We Use Your Information

We use personal information to:

Order Fulfilment

  • Process payments

  • Ship products

  • Provide order updates

  • Handle customer support

Store Improvement

  • Understand customer behaviour

  • Improve website experience

  • Recommend relevant products

Marketing & Communications

With your consent, we may send:

  • Email marketing

  • Promotions

  • Product launches

  • Brand updates

You may unsubscribe at any time.

Security & Fraud Prevention

We use information to:

  • Detect fraud

  • Protect customers

  • Maintain secure transactions

Legal Compliance

We may process data to:

  • Comply with laws and regulations

  • Respond to legal requests

  • Enforce our policies

5. Sharing Personal Information

We only share information when necessary to operate our business.

This may include:

  • Shopify (store hosting & infrastructure)

  • Payment processors

  • Shipping and fulfilment providers

  • Email marketing platforms (e.g. Klaviyo)

  • Analytics and advertising services

  • Professional advisers where legally required

Third parties process information under their own privacy policies.

6. Shopify Relationship

Our store is hosted by Shopify.

Information you provide may be processed by Shopify to:

  • Operate the store

  • Improve platform performance

  • Provide enhanced ecommerce features

Learn more:

https://privacy.shopify.com

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep your cart active

  • Analyse website traffic

  • Personalise marketing

  • Improve performance

You may disable cookies through your browser settings, though some features may not function correctly.

8. Marketing Communications

If you subscribe to our emails, we may send promotional communications.

You can unsubscribe anytime via the link in our emails.

We may still send transactional emails relating to orders or account activity.

9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfil orders

  • Maintain business records

  • Meet legal obligations

  • Resolve disputes

10. Your Rights (GDPR / EU Customers)

Depending on your location, you may have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to marketing

  • Request data portability

  • Withdraw consent

To exercise these rights, contact us below.

11. Children’s Privacy

Our Services are not intended for individuals under 16 years of age.

We do not knowingly collect personal data from children.

12. International Transfers

Your information may be transferred outside Ireland or the European Economic Area.

Where this occurs, we rely on legally approved safeguards such as Standard Contractual Clauses.

13. Security

We implement industry-standard security measures.

However, no online system can guarantee absolute security.

14. Changes to This Policy

We may update this Privacy Policy periodically.

Updates will be posted on this page with a revised date.

15. Contact Us

For privacy questions or requests contact us:

contact@reboundcoffee.co

Rebound Coffee acts as the data controller for personal information collected through this website.